Last Updated: 13 September 2026
Thank you for shopping with ShoppersKlick. We value your trust and want to ensure that your shopping experience is simple and convenient.
This Refund and Returns Policy explains the conditions under which products purchased through ShoppersKlick.com may be returned, replaced, or refunded.
1. Return Eligibility
You may request a return or replacement if:
- You received a damaged product.
- You received the wrong product.
- The product is defective or does not function as described.
- The product is materially different from its description on our website.
- An item or component is missing from your order.
- You received an incorrect quantity.
The return eligibility and return period may vary depending on the product. Please check the product page for any product-specific return conditions.
2. Return Period
Return or replacement requests should generally be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page.
For damaged, defective, or incorrect products, please contact us as soon as possible after delivery.
3. Conditions for Return
Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer rights, the product should generally be:
- Unused and in its original condition.
- Returned with the original packaging.
- Returned with tags, labels, accessories, manuals, and other included items.
- Accompanied by the order details or invoice, where applicable.
We may decline a return if the product has been damaged, altered, or used after delivery, except where the issue is due to a manufacturing defect or other circumstances covered by applicable law.
4. Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene considerations, customization, or other applicable restrictions.
Where applicable, the non-returnable status will be clearly mentioned on the relevant product page.
Nothing in this policy limits any consumer rights available under applicable Indian law.
5. How to Request a Return
To request a return or replacement:
- Contact our customer support team.
- Provide your order number.
- Explain the reason for the return.
- Provide photographs or videos of the product if requested.
- Our team will review your request.
- If approved, we will provide return or replacement instructions.
Customer Support Email: [support@shoppersklick.com]
6. Damaged Product
If your product arrives damaged, please contact us as soon as possible.
We may request photographs or videos showing:
- The outer packaging.
- Shipping label.
- Damaged product.
- Product packaging.
- Any other relevant information.
This information may be required to verify the issue and process the claim.
7. Wrong Product or Missing Item
If you receive a product different from what you ordered, or an item is missing from your order, please contact us within the applicable return period.
After verification, we may offer a replacement, refund, or another appropriate resolution.
8. Replacement Policy
If a replacement is approved, we will arrange a replacement subject to product availability.
If the same product is unavailable, we may provide a refund or another suitable resolution, as applicable.
9. Refund Policy
Once an approved returned product is received and inspected, we will process the eligible refund.
Refunds may be issued to the original payment method or through another permitted method.
The time required for the refund to appear in your bank account or payment account may depend on your bank, payment gateway, or financial institution.
10. Order Cancellation
Customers may request cancellation before an order is shipped, subject to the order status.
If payment has already been received and the cancellation is accepted, the eligible amount will be refunded.
Once an order has been shipped, cancellation may not be possible. In such cases, the applicable return procedure may need to be followed.
11. Shipping Charges
The treatment of shipping and return shipping charges may depend on the reason for the return and the applicable product policy.
For defective, damaged, wrong, or materially non-conforming products, ShoppersKlick will handle the matter in accordance with applicable law and our applicable return procedure.
12. Refund Processing Time
After approval of a refund, the amount will be initiated from our side within a reasonable processing period.
The actual time taken for the money to reach your account may depend on the payment gateway, bank, card issuer, or other financial institution.
13. Promotional Offers and Coupons
If an order was placed using a discount, coupon, promotional offer, or other special pricing, the refund amount may be calculated according to the applicable offer terms.
Promotional benefits may not be refundable or transferable separately from the qualifying order unless otherwise stated.
14. Fraudulent or Abusive Returns
ShoppersKlick may investigate return or refund requests that appear fraudulent, abusive, or inconsistent with normal purchasing behavior.
Where permitted by law, we may restrict or decline such requests.
Legitimate consumer rights will not be affected by this provision.
15. Consumer Rights
This Refund and Returns Policy is not intended to exclude or restrict any rights or remedies available to consumers under applicable Indian laws and regulations.
Where applicable, ShoppersKlick will comply with relevant consumer protection and e-commerce requirements.
16. Grievance Redressal
If you have a complaint regarding an order, return, replacement, refund, or any other issue, you may contact our customer support or grievance officer.
Grievance Officer: [Name]
Designation: [Designation]
Email: [grievance@shoppersklick.com]
Phone: [Phone Number]
Address: [Business Address]
We will make reasonable efforts to address and resolve customer grievances in accordance with applicable requirements.
17. Changes to This Policy
ShoppersKlick may update or modify this Refund and Returns Policy from time to time.
Any updated version will be published on this page with the revised Last Updated date.
18. Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact us:
ShoppersKlick
Website: ShoppersKlick.com
Email: [support@shoppersklick.com]
Phone: [Phone Number]
Address: [Full Business Address]